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Frequently Asked Questions

can't find what you're looking for?

Contact us at hello@nikibjewelry.com and our team will help you as soon as possible.

Help! I broke my necklace, what do I do?

Don't worry, we're here to help! We make our jewelry as resilient as possible, but, as with all jewelry, stones sometimes fall out or a mechanism or chain can break.

 

Your satisfaction is our highest priority - we will work with you to address the situation! Repairs pertaining to online orders need to be approved by NikiB staff, so make sure to email us first. If you're local to the Bedford Avenue shop, stop by and we can help!

Placing an order

Once your order is placed, you will receive an order confirmation email from us. You will receive a shipping confirmation email with your tracking number once your order has been shipped.

 

Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors. If you prefer not to place your order online, you may contact hello@chanluu.com to assist you with placing an order over the phone.

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Niki B

Every piece is elegant, unique, timeless, intimate and personal. Delicate and light crystals can be worn discreetly on skin or hidden beneath clothing. The skin contact is important to feel the energy of the crystal.

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